Discover common Surface Pro problems and their solutions.
Whether you’re dealing with a malfunctioning Surface Pro or want to avoid common issues in the future
this guide covers the most common problems Surface Pro users face and provides step-by-step solutions to help you resolve them.

Table of Contents

  1. Introduction
  2. Surface Pro Won’t Turn On
  3. Battery Life Issues
  4. Overheating
  5. Slow Performance
  6. Wi-Fi Connectivity Issues
  7. Blue Screen of Death
  8. Touchscreen Not Responding
  9. Surface Pen Not Working
  10. Windows Updates Issues
  11. Sound and Audio Issues
  12. External Display Not Working
  13. Surface Pro Keyboard Not Working
  14. Unable to Install Applications
  15. Conclusion

 

1. Surface Pro Won’t Turn On

One of the most common issues with any device is when it refuses to turn on. If your Surface Pro won’t turn on, there are a few steps you can take to try and fix the problem

Solution:

  • Check the power source: Make sure your Surface Pro is connected to a power source, and that the power source is working properly.
  • Charge the battery: If your Surface Pro is not charging, you may need to plug it into a different power source or try a different charging cable.
  • Hard reset the device: Hold down the power button for at least 10 seconds to force the Surface Pro to shut down. Wait a few seconds, then turn the device back on.

 

2. Battery Life Issues

Another common issue with the Surface Pro is poor battery life. If your battery is draining quickly, there are several steps you can take to extend its life

Solution:

  • Reduce screen brightness: Lowering the screen brightness can significantly extend your battery life.
  • Close unnecessary apps: Running too many apps at once can drain your battery. Close any apps you’re not actively using.
  • Turn off Wi-Fi and Bluetooth: If you’re not using Wi-Fi or Bluetooth, turn them off to save battery life.
  • Use battery saver mode: Windows 10 includes a battery saver mode that can help extend your battery life.

 

3. Overheating

If your Surface Pro is overheating, it can be uncomfortable to use and may cause performance issues. Here are some steps you can take to fix overheating issues

Solution:

  • Check for updates: Microsoft regularly releases updates for the Surface Pro that can improve performance and fix issues. Make sure your device is up to date.
  • Use a cooling pad: A cooling pad can help dissipate heat and keep your Surface Pro running cooler.
  • Close unnecessary apps: Running too many apps at once can cause your Surface Pro to overheat. Close any apps you’re not actively using.
  • Check for dust: If your Surface Pro has accumulated dust, it can cause it to overheat. Use a can of compressed air to blow out any dust or debris.

 

4. Slow Performance

If your Surface Pro is running slowly, there are several steps you can take to improve its performance

Solution:

  • Close unnecessary apps: Running too many apps at once can slow down your Surface Pro. Close any apps you’re not actively using.
  • Remove unnecessary files: Deleting files you no longer need can free up space on your hard drive and improve performance
  • Adjust visual effects: Reducing visual effects can improve performance. To adjust these settings, search for “Performance Options” in the Start menu.
  • Update device drivers: Outdated drivers can cause performance issues. Make sure your device drivers are up to date.
  • Perform a system cleanup: Use the Disk Cleanup tool to remove unnecessary files and clear up disk space.

 

5. Wi-Fi Connectivity Issues

If you’re experiencing Wi-Fi connectivity issues on your Pro, there are several steps you can take to troubleshoot the problem

Solution:

  • Restart your Surface Pro and Wi-Fi router: Sometimes all that’s needed is a simple restart to fix connectivity issues.
  • Check for updates: Make sure your Surface Pro and Wi-Fi router are up to date with the latest updates.
  • Check signal strength: Make sure you have a strong Wi-Fi signal. Move closer to your router if necessary.
  • Forget and reconnect to Wi-Fi: In the Wi-Fi settings, forget the network and then reconnect to it to see if that resolves the issue.
  • Disable VPN: If you’re using a VPN, try disabling it to see if that resolves the issue.

 

6. Blue Screen of Death

The Blue Screen of Death (BSOD) is a common issue that can be caused by a variety of factors. Here are some steps you can take to troubleshoot BSOD errors

Solution:

  • Check for updates: Make sure your Pro is up to date with the latest updates.
  • Run a virus scan: Use an anti-virus program to scan for malware that could be causing the BSOD error.
  • Check device drivers: Outdated or incompatible drivers can cause the BSOD error. Make sure your device drivers are up to date.
  • Run a memory diagnostic: Use the built-in Windows Memory Diagnostic tool to check for memory issues that could be causing the BSOD error.

 

7. Touchscreen Not Responding

If your Pro’s touchscreen is not responding, there are several steps you can take to troubleshoot the issue

Solution:

  • Clean the screen: Sometimes a dirty screen can cause issues with touch response. Clean the screen with a soft cloth.
  • Restart your Surface Pro: A simple restart can sometimes fix touch response issues.
  • Check for updates: Make sure your Surface Pro is up to date with the latest updates.
  • Disable and re-enable the touchscreen driver: In Device Manager, find the touchscreen driver and disable it. Then enable it again to see if that resolves the issue.
  • Perform a two-button shutdown: Press and hold the volume-up button and the power button for 15 seconds, then release them to perform a two-button shutdown.

 

8. Surface Pen Not Working

If your Surface Pen is not working properly, there are several steps you can take to troubleshoot the issue

Solution:

  • Replace the battery: If your Surface Pen is not working at all, it may need a new battery.
  • Reconnect the pen: In Bluetooth settings, remove the pen and then try reconnecting it.
  • Check for updates: Make sure your Surface Pro is up to date with the latest updates.
  • Troubleshoot the pen: In Device Manager, find the pen and select “Troubleshoot” to diagnose and fix any issues.

 

9. Windows Updates Issues

Sometimes, Windows updates can cause issues with the Surface Pro. Here are some steps you can take to troubleshoot Windows update issues

Solution:

  • Check for updates: Make sure your Surface Pro is up to date with the latest updates.
  • Run the Windows Update Troubleshooter: Use the built-in Windows Update Troubleshooter to diagnose and fix issues with Windows updates.
  • Reset Windows Update components: Sometimes resetting the Windows Update components can fix issues with

10. Conclusion

The Surface Pro is a powerful and versatile device, but like any technology, it’s not immune to problems. From performance issues to hardware malfunctions, there are a variety of issues that can arise with the Surface Pro. However, with the right troubleshooting steps, many of these issues can be resolved quickly and easily.

By following the steps outlined in this article, you can troubleshoot some of the most common Surface Pro problems and get your device working properly again. Remember to always check for updates, clean your device regularly, and seek professional help if needed.

For help and more services click on the link.

https://surfaceprorepair.uk/